Member Spotlight: ACI Specialty Benefits

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November 07, 2018

Tell us about your company.

ACI Specialty Benefits offers best-in-class benefit solutions to engage the new workforce and drive business performance. A top-ranked global benefits provider, ACI consistently helps customers achieve Healthiest Workplace awards, Best Place to Work rankings, and improve engagement, retention, productivity and performance. Founded in 1983 and headquartered in San Diego, ACI has grown to international prominence with a 95% customer retention rate and 12 million lives covered.


What products or services does your business provide?

ACI is passionate about delivering exceptional customer experiences and partners with clients to design creative benefit solutions that align with organizational goals. ACI offers a Top Ten Employee Assistance Program, Comprehensive Work-Life Benefits, Corporate Concierge and Errand Running, and Student Assistance Programs. ACI's newest products include EAP Plus, a comprehensive employee assistance program with virtual personal assistance services, and Crisis Ready, a preparation and critical incident response program built to help any business survive a crisis.


What was the most memorable or successful moment in your business' history?

ACI Specialty Benefits is proud to celebrate its 35th anniversary in 2018, an incredible milestone! ACI was first featured on the Top Ten EAP list in 2002, and has remained there ever since with a demonstrated commitment to innovation, industry leadership, and the highest level of service. This year alone, ACI has been recognized by the MarCom and Videographer Awards for its marketing efforts, the CIO 100 and Top Tech Exec Awards for its benefits technology, the Stevie Awards for HR executive of the year and the Women of Influence Awards for its strong female leadership. ACI's reputation has been built on exceptional service and client satisfaction, and this legacy will continue to inform the company's growth and future success.


Tell us an interesting fact about your business.

A strong company culture is essential to creating a great place to work. At ACI, Halloween is not just another holiday, it's the biggest event of the year. From the fierce costume contest that inspires elaborate group getups to spooktacular food, music and decorations, celebrating in style is a tradition employees look forward to all year.


What tips/advice can you offer that is related to your business' industry?

Employee expectations and new workforce trends are changing the way companies do business. Today’s multigenerational, tech-savvy and socially-motivated employees want to work for companies rooted in a strong purpose and mission with a thriving culture. HR leaders who invest in mental health support and people-first benefits will see the strongest “return-on-individual” through improved engagement and retention. New benefits and perks that speak to modern workforce needs — like financial wellness, errand running, all-inclusive caretaking support and personal assistance — will continue becoming strong tools for retention and engagement in the years ahead. ACI's high-quality EAP and corporate concierge programs can address any major gaps in benefits for the new workforce and support best-place-to-work initiatives for any company.


Do you have any upcoming events or information you want your fellow Chamber Members and the community to know about?

ACI Specialty Benefits is your partner for the new workforce and is excited to support fellow Chamber Members and the North San Diego community. ACI offers free benefits and crisis consultations to ensure complete coverage for any business. Contact ACI today to get started!


For more information on ACI Specialty Benefits visit

Colleen Shuster, Corporate Relations Account Manager, (858) 452-1254